By visiting this website you agree to be bound by the terms and conditions of Rockberry.co.uk and if you do not agree please do not use or access our Website.
When you use our Website, we collect and store your personal information which is provided by you from time to time.
We aim to provide you a safe, efficient, smooth and customized experience. This
allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier.
More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
Client can do their payment through debit card. PayPal method
We Ship all over the nation
All deliveries are serviced by Royal Mail.
We usually ship orders with 2-4 business days. Shipping all items purchased from Rockberry.co.uk are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.
Delivery times may vary depending on the country. Within the UK, you will receive your order within
2-4 working days upon placing your order. This includes the printing time for your custom order.
Once the order is shipped you will receive an email with the tracking number so you may keep track
of it and/or follow-up with it at your convenience.
In-case you need it earlier, you can give us a call or chat with us to see if we can accommodate your
request before placing your order.
Should you have any issues or complaints about any courier service provider, please let us know
directly by emailing us at kindly add email id or contacting us via our website.
Rockberry.co.uk goes to great lengths to ensure that all orders are filled correctly, on time and are of the highest quality. We do not ever compromise on the quality of both our printable products as well as our printing materials.
Customer satisfaction is extremely important to us and as we have
done in the past, in-case there is anything wrong with any order because of a mistake we might have made, misprint or miscommunication on our part, we have always given either a full refund or full replacement.
We accept returns and will exchange the item or refund payment if and when
customers are disappointed by our merchandise for one of the following reasons:
(a) The base product themselves are materially flawed;
(b) The quality of the printing is below a reasonable range of expectations; or
(c) The design of the final product is materially different from the final design submitted by the customer.
Our Terms & Conditions are subject to change at any time without notice. We may change our
Terms & Conditions from time to time.
Please review this policy periodically to make sure you are aware of any changes.
In the unfortunate circumstance where there are any of the above faults within the product(s) you have ordered, kindly email us (within 48 hours of receiving the product) a digital image of the fault with a clear description to our customer support team at support@rockberry.co.uk.com.
Please
include your order number in the email. We will then verify the fault and take the required action to
exchange or refund your product. Rockberry.co.uk will arrange for a pick-up on our expense for items that have been verified to be faulty.
In the case where we are unable to verify the fault over email, the item would have to be shipped back to us for review (who kindly mention customer or company bears the shipping cost) and then the required action will be taken upon verification.
If there is a verified fault, we will bear the
shipping cost to send a new or exchanged product back to you as well as refund the shipping cost of sending it to us. If however it is determined no fault exists the customer would have to bear the cost to get their product returned.
*Refunds will be done only through the Original Mode of Payment.